Why training & development is vital for Organizational Growth

Once an organization is formed it cannot be expected to run in a uniform manner & thus its promotion becomes necessary in order to make it successful. Therefore training & development plays an extremely important role in an organization’s growth.

When a person is undergoes the process of recruitment & selection then the induction & orientation program takes place after which training is provided to bring that employee in such a position so that he can work with great potential in order to achieve organizational goals. The ultimate development of an employee takes place when the training is provided in the beginning of joining the organization as well as after regular intervals during the span of his job.

The principal objective of training and development is to make sure the availability of a skilled and willing manpower to an organization.

The principal objective of training and development is to make sure the availability of a skilled and willing manpower to an organization.

Training & development is a topic which is popularly known to be associated with 2 kind of approaches which are as follows:

1. Traditional Approach: A person is an inborn manager & not made so an organization should not recur high costs on providing training to the employees.
2. Modern Approach: A person is never born as a manager rather managers have to be created through a practice called ‘training & development’.

At vCustomer, we follow the modern approach of training & development. vCustomer Organizational Development team is dedicated to the overall growth of employees as well as continuous employee learning. The Major types Trainings conducted regularly are:
• Personality development trainings
• Managerial & Behavioral trainings
• Skill Enhancement trainings

Above all vCustomer has also launched an online portal for effective organizational development that provides explicit knowledge to keep employees in track with latest activities of the organization.

So with these activities vCustomer have recognized as leader in providing employee satisfaction by achieving these awards:

• Only company in the history of DQ-IDC ESAT survey to secure the top ranking for the 2nd consecutive year for 2008 & 2009
• vCustomer becomes the highest ranking BPO among Hewitt 2009 Top 25 Best Employers in India as well as Asia.